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The original item was published from 2/26/2010 9:20:00 AM to 2/26/2010 9:20:39 AM.

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Posted on: February 26, 2010

[ARCHIVED] City of Burlington Launches Citizen Request-Filing iPhone App

CBC Request Tracker

The City of Burlington today announced the release of the Citizen Request Tracker™ (CRT) application for the iPhone and iPod Touch. This app works in conjunction with the Burlington’s online Connecting Burlington Communities (CBC) Request Tracker system to allow citizens to report issues on the go. The app is now available for free to all residents at the iTunes App Store.

The Citizen Request Tracker app gives City of Burlington residents the same citizen-power to report civic issues that were previously available only in large metropolitan areas such as New York City and Boston.

However, unlike New York City’s and Boston’s iPhone apps, the Citizen Request Tracker app will work nationwide and is linkable on the go to any CivicPlus client.

When a citizen observes a non-emergency issue, they access the app, designate the City of Burlington as their default location, add an optional description, insert a photo and then submit the issue. Using the iPhone’s GPS technology, the application automatically pinpoints the address of the issue to improve the speed and efficiency of the Burlington officials’ response.

Once submitted, the request is filtered through the City of Burlington’s integrated CBC Request Tracker™ system, where it is automatically routed to the appropriate personnel and tracked to maximize accountability. Once the request is received, the citizen receives a confirmation e-mail and can login to view the status of their request along with comments posted by City of Burlington staff.

The Citizen Request Tracker app is compatible with any iPhone or iPod Touch with operating system version 3.0. Visit the iTunes App Store to download the application.

iTunes App Store
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