BAS, Pets & COVID-19

March 30, 2020 - Due to the increased urgency related to the current COVID-19 pandemic, general public access to Burlington Animal Services’ facilities is currently closed to the public and volunteers.The health and well-being of the pets in our care, our staff, volunteers and the community we serve remain our top priorities. We continue to be committed to ensuring that every adoptable pet in our care has a positive outcome. 

The NC Governor has issued a stay at home order that became effective at 5 pm on March 30, 2020. Requests for services (adoption, foster pets, and field services) will be received by animal services staff via email and phone, and all services will be conducted remotely and by appointment only. 

Beginning on March 31, 2020 all appointments for emergency intake, meet and greets, foster and adoption will be conducted remotely and virtually. Staff and foster volunteers will facilitate virtual visits between pets and adopters utilizing video chat technology and the process for adoptions and new fosters will be completed electronically via email. The transfer of animals to an adoptive home from the shelter or foster home will be coordinated and completed by an Animal Services Field Officer or foster home utilizing measures for social distancing. 

Field services staff will respond to high priority calls and emergencies only. High priority/ emergency calls include the following: law enforcement assistance, injured or sick stray animals, cruelty and neglect complaints, bite complaints, and dangerous and aggressive dog complaints.

Field services staff will suspend all low priority/non-emergency activity. This includes non-aggressive stray animal pick-up, leash law complaints, barking and nuisance complaints, trapping and transport of community cats, and conflict mitigation scenarios.

Citizens should call 911 for animal control emergencies during this time. All other urgent matters will continue to be received by email or phone message and dispatched to field officers by animal services staff.

Adoption and Fostering: The pets in our care still need homes, and we are committed to ensuring they have that opportunity. Pets are always available to be seen online at www.burlingtonnc.gov/pets. If you are interested in meeting a specific pet, email us at petadoption@burlingtnonc.gov to arrange a virtual visit with one of our staff members or foster volunteers.

We are always in need of fosters for seniors, medical cases, neonates and some of our long-term residents that would benefit from a break from the shelter. If you are interested in fostering a pet, please email fosterpets@burlingtonnc.gov, or leave a message at 336-578-0343.

Animal intake services will be limited to essential and emergency only. Citizens may email animalservices@burlingtonnc.gov or leave a message at 336-578-0343 for assistance.

For information about lost/found pets, re-homing pets and much more, go to our Pet Help Resources page. 

Citizens should visit our website at www.burlingtonnc.gov for the latest updates.

HAVE A PLAN! Prepare for your own pets in the event you become ill or hospitalized. 

  • identify a family member or friend who can care for your pets if someone in the household becomes ill.
  • Have crates, food and extra supplies on hand for quick movement of pets.
  • Keep all animal vaccines up to date in the event boarding becomes necessary.
  • Ensure all medications are documented with dosages and administering directions. Including the prescription from your veterinarian is also helpful.
  • Pets should have identification: collar with ID tag and microchip (best practice is microchipping).
  • Make a disaster kit for your pets: https://www.humanesociety.org/resources/make-disaster-plan-your-pets 


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